Terms and Conditions
Last updated: May 20, 2026
Welcome to Healthcare Offers. These Terms of Use explain the rules and conditions for using healthcareoffers.in, its pages, forms, contact channels, service-order communication, support services, and related online features.
By accessing or using this website, submitting a form, contacting us through WhatsApp, phone, or email, or placing a service request through Healthcare Offers, you agree to these Terms of Use. If you do not agree with these terms, please do not use this website or submit any service-related request through Healthcare Offers.
About Healthcare Offers
Healthcare Offers is an online information, offer, booking-support, and service-coordination platform for diagnostic tests, health profiles, and health checkup packages. We help users find test and package information, compare available offers, send enquiries, coordinate service orders, and communicate with the concerned support team.
Healthcare Offers is not a hospital, medical clinic, emergency medical service, or independent diagnostic laboratory. Laboratory testing, report generation, sample processing, and medical validation are performed by the concerned diagnostic service provider or laboratory, as applicable to the selected test, profile, or package.
Website Information and Service Scope
The information published on this website is provided for general service, booking, pricing, comparison, and support purposes. We try to keep information accurate and updated, including test names, package details, prices, discounts, sample requirements, fasting requirements, reporting time, and service availability.
However, diagnostic services, prices, discounts, sample collection availability, service coverage, package composition, test parameters, reporting time, laboratory workflow, and partner-provider conditions may change from time to time. The final applicable details are those confirmed at the time of booking or service-order communication.
Information on this website should not be treated as medical advice, diagnosis, treatment guidance, or a replacement for consultation with a qualified medical professional. Users should consult a doctor for medical interpretation, treatment decisions, or urgent health concerns.
Eligibility and User Responsibility
By using this website or submitting any service request, you confirm that you are legally capable of using the website and providing the information required for the requested service. If you are submitting information for another person, including a family member or minor beneficiary, you confirm that you are authorized to do so.
You are responsible for providing accurate name, phone number, address, location, age, gender, test or package selection, prescription details where applicable, sample collection details, and any other information required for service coordination. Healthcare Offers will not be responsible for delays, incorrect service processing, failed communication, or order issues caused by incomplete or incorrect information submitted by the user.
Booking Requests and Service Orders
All tests, profiles, packages, prices, offers, and service information displayed on the website are invitations to enquire or place a service request. Your enquiry, form submission, WhatsApp message, phone call, or booking request is treated as a request for service coordination and confirmation.
A service order is considered confirmed only after the required details are verified and the order is accepted through the applicable communication channel. Healthcare Offers may accept, reject, hold, modify, or cancel a service request if the requested test, location, price, service coverage, collection slot, lab availability, or user-provided information requires correction or verification.
For existing service-order communication, users should contact the same WhatsApp number or official channel used during booking unless otherwise instructed. This helps the support team locate the order and respond faster.
Pricing, Offers, and Availability
Healthcare Offers may display discounted prices, offer prices, package prices, MRP references, service details, or promotional information on different pages. Prices and offers may vary by test, package, provider, city, branch, service coverage, collection method, and time of booking.
We try to ensure that published prices are accurate at the time of update. However, pricing errors, provider-side changes, expired offers, package revisions, or technical mistakes may occur. If a displayed price is found to be incorrect, Healthcare Offers reserves the right to correct the price, inform the user, and confirm whether the user wants to proceed with the corrected details.
Home sample collection, free collection eligibility, reporting time, test availability, and service coverage depend on the selected test or package, user location, provider workflow, operational feasibility, and current service conditions.
Sample Collection and Reporting Time
Sample collection timing, home collection availability, reporting time, and report delivery may vary based on location, collection slot, sample type, test category, laboratory workflow, holidays, technical validation, repeat testing, logistics, or other operational factors.
Any reporting time shown on the website or communicated by support is an expected timeline unless explicitly confirmed otherwise. Healthcare Offers is not responsible for delays caused by sample recollection, sample rejection, delayed logistics, provider-side processing, technical issues, incorrect user details, holidays, or circumstances beyond reasonable control.
Payments, Receipts, and Order Records
Payment terms may vary depending on the test, package, provider, location, collection model, and service-order condition. Some services may allow payment during sample collection, while others may require advance payment, partial payment, online payment, or provider-specific payment handling.
Users should not share OTPs, UPI PINs, card passwords, net-banking passwords, or other payment credentials with Healthcare Offers, collection staff, support staff, or any third party. Healthcare Offers will never ask for such confidential payment credentials through WhatsApp, phone, email, or website forms.
For payment receipt download, transaction confirmation, or billing-related support, users should contact the service-order communication channel with the required order details.
Rescheduling, Cancellation, and Refunds
Rescheduling, cancellation, add-on test requests, order modification, and refund-related requests are subject to the applicable service conditions, collection status, provider workflow, payment status, and cancellation/refund policy available on the website.
Requests made after sample collection, after provider processing has started, or after a report has been generated may not be eligible for cancellation or refund. If a refund is approved, the processing time may depend on the payment method, bank, payment gateway, provider, or internal verification process.
Medical and Emergency Boundaries
Healthcare Offers does not provide emergency medical care, ambulance service, hospital treatment, doctor consultation, medical diagnosis, or treatment advice. For medical emergencies, users should contact a nearby hospital, doctor, ambulance service, or emergency medical service immediately.
Test results should be interpreted by a qualified doctor or healthcare professional. Users should not start, stop, or change medicine, treatment, diet, or medical decisions only on the basis of website content or support communication from Healthcare Offers.
User Conduct and Prohibited Use
You agree not to misuse this website, contact forms, phone numbers, WhatsApp channels, email addresses, or support systems. Prohibited activities include:
- Submitting false, misleading, incomplete, abusive, unlawful, or unauthorized information.
- Using another person’s personal, medical, payment, or contact details without authorization.
- Attempting to misuse offers, discounts, booking systems, support channels, or service-order communication.
- Harassing, abusing, threatening, or misbehaving with support staff, collection staff, service partners, or representatives.
- Attempting to copy, scrape, reproduce, or commercially reuse website content, prices, tables, designs, schema, or service information without permission.
- Uploading or sending malware, spam, harmful files, suspicious links, or automated requests.
- Using the website or contact channels for unlawful, fraudulent, misleading, or harmful purposes.
Right to Refuse, Suspend, or Cancel Service
Healthcare Offers reserves the right to refuse, suspend, hold, or cancel any enquiry, service request, order coordination, support request, or user communication if we believe that the request is incorrect, incomplete, abusive, unlawful, fraudulent, operationally impractical, outside service coverage, in conflict with provider conditions, or harmful to Healthcare Offers, users, service partners, or the public.
We may also refuse or discontinue communication if a user repeatedly provides false information, misuses support channels, behaves abusively, attempts to manipulate pricing or offers, or violates these Terms of Use.
Accuracy, Errors, and Updates
Healthcare Offers makes reasonable efforts to publish accurate and useful information. However, website content may contain typographical errors, outdated details, technical inaccuracies, broken links, image errors, schema errors, pricing mismatches, or information that requires correction.
We may update, correct, remove, revise, or replace any content, offer, price, image, test detail, package detail, contact information, or service condition at any time without prior notice. Continued use of the website after changes means you accept the updated terms and information.
Intellectual Property and Copyright
Unless otherwise stated, the website structure, original text, tables, page layouts, design elements, images created by Healthcare Offers, offer presentation, internal content, and other original material published on this website are the property of Healthcare Offers or used with permission.
Users may view and print website pages for personal, non-commercial information only. Copying, scraping, reproducing, republishing, redistributing, modifying, selling, or commercially using Healthcare Offers content without written permission is prohibited.
Copyright © 2026 Healthcare Offers. All rights reserved.
Trademarks and Third-Party Brand Names
All brand names, logos, trademarks, service marks, product names, laboratory names, package names, test names, and third-party references appearing on this website belong to their respective owners.
Reference to any third-party laboratory, diagnostic provider, product, process, test, profile, package, or service does not imply ownership by Healthcare Offers. It also does not imply endorsement, legal partnership, sponsorship, or affiliation unless clearly stated on the relevant page or official communication.
Healthcare Offers may display third-party brand names, package names, images, logos, or service references only for identification, service information, booking support, comparison, or communication purposes where applicable.
External Links and Third-Party Websites
This website may include links to third-party websites, diagnostic provider pages, payment gateways, map listings, social media pages, information resources, partner websites, or external tools. These links are provided for reference, convenience, service access, or user support.
Healthcare Offers is not responsible for the content, privacy practices, terms, accuracy, security, availability, pricing, offers, or services of external websites or third-party platforms. Users should review the applicable terms and privacy policies of third-party websites before using them.
Privacy and Data Use
Use of this website and communication with Healthcare Offers may involve collection and processing of personal information such as name, phone number, email address, location, order details, support messages, and service-related information. Use of such information is governed by the Privacy Policy available on this website.
By using this website, submitting forms, or communicating with Healthcare Offers through WhatsApp, phone, email, or other official channels, you agree that your information may be used for service coordination, support, grievance handling, booking communication, order follow-up, and related operational purposes according to the Privacy Policy.
Limitation of Liability
To the maximum extent permitted by applicable law, Healthcare Offers will not be liable for indirect, incidental, consequential, special, punitive, or business-loss damages arising from website use, service delay, pricing change, test unavailability, provider-side issue, report delay, external link use, technical error, communication failure, incorrect user information, or circumstances beyond reasonable control.
Nothing in these Terms is intended to exclude liability that cannot be excluded under applicable law. Where liability cannot be fully excluded, it will be limited to the extent permitted by applicable law and the nature of the service involved.
Indemnity
You agree to indemnify and hold Healthcare Offers harmless from claims, losses, liabilities, damages, costs, or expenses arising from your misuse of the website, violation of these Terms, submission of false or unauthorized information, misuse of another person’s details, unlawful activity, or breach of any applicable law.
Conflict With Other Policies
If these Terms of Use conflict with a more specific policy, offer condition, cancellation/refund condition, privacy policy, service-provider condition, or page-specific instruction, the more specific condition will apply to that particular matter.
Changes to These Terms
Healthcare Offers may update these Terms of Use from time to time to reflect changes in website features, service conditions, legal requirements, pricing practices, partner-provider conditions, communication channels, or operational needs. The updated version will be posted on this page with a revised “Last updated” date.
Your continued use of the website or official communication channels after changes are posted means that you accept the updated Terms of Use.
Governing Law and Jurisdiction
These Terms of Use shall be governed by the laws of India. Subject to applicable law, courts having jurisdiction in Jharkhand, India shall have jurisdiction over disputes arising from the use of this website, service communication, or these Terms of Use.
Contact Information
If you have any questions about these Terms of Use, you may contact Healthcare Offers through the following details:
Email: support@healthcareoffers.in
Grievance Email: grievance@healthcareoffers.in
General Phone/WhatsApp: +91 82929 67596
Service Order Communication: order@healthcareoffers.in
Postal Address: 1, Ground Floor, Shiv-Usha Complex, Uliyan Main Road, Kadma, Jamshedpur, Jharkhand, India – 831005