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Cancellation, Return, and Refund Policy

At Healthcare Offers, we act as an authorized facilitator for booking diagnostic and preventive health checkup services in association with NABL-certified laboratories across India. Our operations are service-based and do not involve the sale of any tangible goods.

1. Payment Policy

Most of our customers prefer the convenience of paying directly during sample collection. This model ensures transparency and trust; you pay only when your health test booking is confirmed, and the phlebotomist arrives for collection.

However, if you wish to make an advance payment while booking a test, you may do so through the secure payment link shared by our support team. All transactions are processed via trusted payment gateways compliant with RBI and associated bank regulations.

2. Cancellation and Rescheduling

  • Bookings can be cancelled without penalty before sample collection.
  • A booking can be moved to another available collection slot without a rescheduling fee.
  • If an advance-paid booking is cancelled before sample collection, the refund will be handled under Section 3 below.
  • If collection cannot be completed because of a confirmed technical or logistical failure attributable to Healthcare Offers or the assigned service provider, any advance payment for the unfulfilled service will be refunded in full.

3. Refund Timelines

Refunds are processed within 7–10 working days of confirmation. The amount will be credited back through the same payment method used at the time of booking, in accordance with RBI and payment-gateway norms.

4. After Sample Collection

Diagnostic services cannot be returned. Once a sample has been collected, the booking cannot be cancelled. If the laboratory confirms that a booked test could not be processed or reported because of a service-related issue, Healthcare Offers will coordinate an appropriate resolution, such as recollection at no extra charge or a refund for the affected test.

A reported result being normal, abnormal, or different from an earlier result does not by itself establish a service failure. Any concern about an apparent processing or reporting error will first be reviewed with the diagnostic laboratory.

5. Cancellation, Refund, and Grievance Support

To cancel or reschedule a booking, contact the same phone or WhatsApp number used for the booking. For a payment or refund query, include the booking ID, registered mobile number, payment date, amount, and transaction reference.

For all current communication channels, visit the Healthcare Offers Contact Details.

Last Updated on: September 3, 2026