Privacy Policy
Last updated: May 20, 2026
Healthcare Offers respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how Healthcare Offers collects, uses, stores, protects, and shares information when you use healthcareoffers.in, contact us through forms, WhatsApp, phone, email, or communicate with us for support, service orders, grievances, career enquiries, business partnerships, or related services.
In this policy, “Healthcare Offers,” “we,” “us,” or “our” refers to the Healthcare Offers platform. “You” or “user” refers to any visitor, customer, beneficiary, applicant, partner, service associate, or person who communicates with us through our website or official contact channels.
This policy applies to information collected through our website, online forms, WhatsApp communication, email, phone support, service-order coordination, and related online communication channels. It does not apply to websites, platforms, laboratories, payment gateways, messaging apps, analytics tools, or third-party services that have their own privacy policies.
Please do not share emergency medical information through our general contact forms or support channels. For medical emergencies, contact a nearby hospital, doctor, ambulance service, or emergency medical service immediately.
Information We Collect
We collect information that you voluntarily provide to us and information that is automatically collected when you use our website or related online services.
Information You Provide Directly
Depending on the purpose of your communication, we may collect the following information:
- Your name, phone number, WhatsApp number, email address, city, area, PIN code, or address.
- Test, profile, package, health checkup, or service-order details shared by you.
- Sample collection address, preferred collection time, rescheduling request, cancellation request, or order-support details.
- Payment confirmation, receipt request, transaction reference, or service-order reference, where applicable.
- Complaint, grievance, feedback, support request, or report-related support communication.
- Career-related information such as resume, qualification, experience, preferred role, location, and contact details.
- Business partnership, collaboration, affiliate, allied service, or professional tie-up proposal details.
- Any other information you choose to provide through forms, WhatsApp, phone, email, or other official communication channels.
We request users not to submit sensitive medical reports, emergency medical details, or unnecessary personal information through general contact forms. If a report-related issue requires verification, share only the minimum information necessary for support and use the official support channel advised for that purpose.
Information Collected Automatically
When you visit our website, some technical information may be collected automatically through cookies, server logs, analytics tools, or similar technologies. This may include:
- IP address, browser type, device type, operating system, and approximate location based on technical data.
- Pages visited, time spent on pages, referring URLs, search terms, clicks, and website interaction data.
- Cookie identifiers, session data, and other technical information used for website performance, security, analytics, and user experience.
How We Collect Information
We may collect information when you:
- Fill in and submit a contact form, enquiry form, booking form, or support form.
- Contact us by WhatsApp, phone, email, or any official contact number displayed on our website.
- Request information about a test, profile, health checkup package, sample collection, report support, or service order.
- Raise a complaint, grievance, correction request, or support request.
- Apply for a job, internship, work opportunity, or career-related communication.
- Send a business partnership, collaboration, affiliate, or allied service proposal.
- Use our website, click links, browse pages, or interact with website features.
How We Use Your Information
We use your information for legitimate service, support, operational, communication, legal, and website-improvement purposes. These include:
- Responding to your general query, feedback, complaint, support request, or grievance.
- Routing your message to the correct team for faster response and resolution.
- Coordinating test, profile, package, sample collection, rescheduling, cancellation, add-on test, or service-order communication.
- Helping with payment receipt download, order reference, report-support direction, or service follow-up.
- Communicating through WhatsApp, phone, SMS, email, or other contact methods provided by you.
- Reviewing business partnership, collaboration, affiliate, allied service, or professional tie-up proposals.
- Reviewing job applications, internship enquiries, resumes, or career-related communication.
- Improving our website, user experience, service quality, communication process, and customer support workflow.
- Protecting our website, users, business operations, and communication systems from misuse, fraud, spam, or unauthorized access.
- Complying with applicable laws, legal processes, regulatory requirements, and internal record-keeping needs.
Service Providers, Labs, and Order Coordination
Healthcare Offers may help users discover, compare, book, or coordinate diagnostic tests, health profiles, and health checkup packages. The laboratory testing, report generation, sample processing, and medical validation are handled by the concerned diagnostic service provider or laboratory, as applicable.
For service-order communication, sample collection, report-support direction, rescheduling, cancellation, or add-on test coordination, we may share necessary information with the relevant service provider, laboratory, collection partner, support team, or authorized operational associate only to complete or support the requested service.
We do not advise users to share full medical reports or sensitive medical details unless specifically required for a support purpose. Even when such information is shared, users should share only the information necessary for the requested support.
Payment and Transaction Information
Where online payment, advance payment, receipt generation, or transaction confirmation is involved, payment may be processed through third-party payment service providers. We may receive limited payment-related details such as payment status, receipt reference, transaction ID, order reference, or billing support information.
We do not ask users to share card passwords, UPI PINs, net-banking passwords, OTPs, or other payment credentials through our website forms, WhatsApp, phone, or email. Please do not share such credentials with anyone claiming to represent Healthcare Offers.
Cookies and Similar Technologies
Our website may use cookies, server logs, analytics tags, local storage, or similar technologies to operate the website, improve performance, understand visitor behavior, remember preferences, protect the website, and improve user experience.
Cookies may be used for essential website functions, analytics, security, performance improvement, and limited marketing or remarketing purposes where applicable. You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
We may use third-party tools such as analytics, hosting, security, form-processing, messaging, or advertising-related services. These third-party tools may collect or process technical information according to their own privacy policies.
You may opt out of Google Analytics tracking through the official Google Analytics opt-out browser add-on: Google Analytics Opt-out Browser Add-on.
Who We Share Information With
We do not sell your personal information. We may share your information only when required for service, support, communication, legal, or operational purposes. Information may be shared with:
- Diagnostic laboratories, sample collection partners, service providers, or authorized support teams involved in the requested service.
- Form-processing, email, SMS, WhatsApp, hosting, analytics, security, backup, or technical service providers.
- Payment gateways, billing tools, or transaction-support providers, where payment or receipt support is involved.
- Professional advisors, auditors, consultants, legal representatives, or compliance support providers, where necessary.
- Government authorities, courts, regulators, law-enforcement agencies, or other parties where disclosure is required by applicable law or legal process.
- A successor organization in case of merger, transfer, restructuring, acquisition, or change in business ownership, subject to applicable law.
When we use third-party service providers, we expect them to process information only for the purpose for which it is shared and to protect it using reasonable security practices.
WhatsApp, Phone, Email, and Communication Channels
When you contact us through WhatsApp, phone, email, SMS, or any contact number displayed on our website, we may use the information shared by you to respond, verify details, coordinate support, resolve complaints, follow up on service orders, or route the query to the correct team.
Third-party communication platforms such as WhatsApp, telecom providers, email services, SMS gateways, or call systems may process communication data according to their own terms and privacy policies. Please avoid sharing unnecessary sensitive information through general communication channels.
Career, Partnership, and Allied Service Communication
If you contact us for a job, internship, work opportunity, business partnership, affiliate communication, regional service opportunity, healthcare collaboration, professional tie-up, or allied service proposal, we may use the information you provide to review your application or proposal, contact you, verify basic details, and maintain internal records.
Please do not send confidential business documents, sensitive personal documents, or proprietary information unless we specifically request them for further review.
Data Retention
We retain personal information only for as long as necessary for the purpose for which it was collected, including service coordination, support, grievance resolution, legal compliance, accounting, security, record keeping, and business operations.
Some information may be retained for a longer period where required by law, tax records, dispute handling, fraud prevention, customer support history, or legitimate business needs. When information is no longer required, we take reasonable steps to delete, anonymize, or securely restrict access to it.
Data Security
We use reasonable technical, administrative, and organizational measures to protect information from unauthorized access, misuse, loss, alteration, or disclosure. However, no website, internet transmission, email, phone, messaging platform, or digital storage system can be guaranteed to be fully secure.
You are responsible for using secure devices, protecting your phone/email access, avoiding suspicious links, and not sharing OTPs, passwords, payment credentials, or sensitive documents through unsafe channels.
Children and Minor Beneficiaries
Our website and services are intended for use by adults. If a test, health profile, or health checkup is requested for a minor beneficiary, the information should be submitted by a parent, guardian, or authorized adult.
We do not knowingly collect personal information directly from children for independent use of our website. If you believe that a child has submitted personal information without proper consent, please contact us so that we can review and take appropriate action.
Your Choices and Rights
Subject to applicable law, you may request access, correction, updating, deletion, withdrawal of consent, or grievance redressal related to your personal information. Some requests may be limited where information is required for legal compliance, service records, dispute handling, accounting, fraud prevention, or legitimate operational needs.
You may also choose not to provide certain information. However, if required information is not provided, we may be unable to respond to your query, process a service request, coordinate support, review a job application, or evaluate a partnership proposal.
To raise a privacy-related request, write to support@healthcareoffers.in. For grievance communication, write to grievance@healthcareoffers.in.
Marketing and Promotional Communication
We may send service updates, offers, health checkup information, package updates, or related communication where permitted and relevant. You may opt out of non-essential promotional communication by following the unsubscribe option, replying with an opt-out request where available, or contacting us at support@healthcareoffers.in.
Even after opting out of promotional communication, we may still send essential service-related messages, order updates, support replies, receipt-related communication, grievance responses, or legally required notices.
Third-Party Links and External Websites
Our website may contain links to third-party websites, laboratory pages, payment pages, social media platforms, map listings, information resources, or partner services. We are not responsible for the privacy practices, content, security, or policies of third-party websites or platforms.
When you visit or use a third-party website or platform, your information is governed by that third party’s privacy policy and terms of use.
Transfer and Processing of Information in India
Healthcare Offers operates primarily for users in India. Information submitted through our website and communication channels may be processed, stored, or accessed in India. If you access our website from outside India, you understand that your information may be processed in India according to applicable Indian laws and service requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website features, legal requirements, technology, contact channels, or operational practices. The updated version will be posted on this page with a revised “Last updated” date.
Your continued use of our website or communication channels after an update means that you have reviewed or accepted the updated policy, to the extent permitted by applicable law.
Contact Us
If you have questions about this Privacy Policy or want to raise a privacy-related request, you may contact Healthcare Offers through the following details:
Email: support@healthcareoffers.in
Grievance Email: grievance@healthcareoffers.in
General Phone/WhatsApp: +91 82929 67596
Service Order Communication: order@healthcareoffers.in
Postal Address: 1, Ground Floor, Shiv-Usha Complex, Uliyan Main Road, Kadma, Jamshedpur, Jharkhand, India – 831005