Privacy Policy
Last updated: September 2, 2026
Healthcare Offers respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how Healthcare Offers collects, uses, stores, protects, and shares information when you use healthcareoffers.in, contact us through forms, WhatsApp, phone, email, or communicate with us for support, service orders, grievances, career enquiries, business partnerships, or related services.
Healthcare Offers is operated by Businesskrafts Digital Media, Marketing, and Web Solution, a sole proprietorship, with its principal place of business at 1, Ground Floor, Shiv-Usha Complex, Uliyan Main Road, Kadma, Jamshedpur, Jharkhand – 831005. The operator is responsible for deciding how and why personal information collected through healthcareoffers.in and its official contact channels is processed. In this policy, “Healthcare Offers,” “we,” “us,” and “our” refer to this operator.
“You” or “user” refers to a visitor, customer, beneficiary, applicant, business partner, service associate, or other person who communicates with us.
This policy covers how Healthcare Offers handles information collected through its website, online forms, WhatsApp, email, phone support, service-order coordination, and other official communication channels. When a diagnostic laboratory, payment gateway, messaging platform, analytics provider, or another independent organization processes information under its own privacy policy, that policy also applies to its processing. The sections below explain when and why Healthcare Offers shares information with these organizations.
Please do not share emergency medical information through our general contact forms or support channels. For medical emergencies, contact a nearby hospital, doctor, ambulance service, or emergency medical service immediately.
Privacy at a Glance
- We do not sell or rent personal information.
- We share only the information needed to answer an enquiry, arrange a requested service, process a payment, or resolve a complaint.
- We never ask users to send full card numbers, CVVs, UPI PINs, net-banking passwords, or OTPs through forms, WhatsApp, phone, or email.
- You can request access, correction, updating, or deletion of your information by contacting the grievance email given below.
Information We Collect
We collect information that you voluntarily provide to us and information that is automatically collected when you use our website or related online services.
Information You Provide Directly
Depending on the purpose of your communication, we may collect the following information:
- Your or the beneficiary’s name, age or date of birth, gender when required for laboratory records, phone number, WhatsApp number, email address, city, area, and PIN code.
- Test, profile, package, health checkup, or service-order details shared by you.
- Sample collection address, preferred collection time, rescheduling request, cancellation request, or order-support details.
- Payment confirmation, receipt request, transaction reference, or service-order reference, where applicable.
- Complaint, grievance, feedback, support request, or report-related support communication.
- Career-related information such as resume, qualification, experience, preferred role, location, and contact details.
- Business partnership, collaboration, affiliate, allied service, or professional tie-up proposal details.
- Any other information you choose to provide through forms, WhatsApp, phone, email, or other official communication channels.
We request users not to submit sensitive medical reports, emergency medical details, or unnecessary personal information through general contact forms. If a report-related issue requires verification, share only the minimum information necessary for support and use the official support channel advised for that purpose.
Information Collected Automatically
When you visit our website, some technical information may be collected automatically through cookies, server logs, analytics tools, or similar technologies. This may include:
- IP address, browser type, device type, operating system, and approximate location based on technical data.
- Pages visited, time spent on pages, referring URLs, search terms, clicks, and website interaction data.
- Cookie identifiers, session data, and other technical information used for website performance, security, analytics, and user experience.
How We Collect Information
We may collect information when you:
- Fill in and submit a contact form, enquiry form, booking form, or support form.
- Contact us by WhatsApp, phone, email, or any official contact number displayed on our website.
- Request information about a test, profile, health checkup package, sample collection, report support, or service order.
- Raise a complaint, grievance, correction request, or support request.
- Apply for a job, internship, work opportunity, or career-related communication.
- Send a business partnership, collaboration, affiliate, or allied service proposal.
- Use our website, click links, browse pages, or interact with website features.
How We Use Your Information
We use your information for legitimate service, support, operational, communication, legal, and website-improvement purposes. These include:
- Responding to your general query, feedback, complaint, support request, or grievance.
- Routing your message to the correct team for faster response and resolution.
- Coordinating test, profile, package, sample collection, rescheduling, cancellation, add-on test, or service-order communication.
- Helping with payment receipt download, order reference, report-support direction, or service follow-up.
- Communicating through WhatsApp, phone, SMS, email, or other contact methods provided by you.
- Reviewing business partnership, collaboration, affiliate, allied service, or professional tie-up proposals.
- Reviewing job applications, internship enquiries, resumes, or career-related communication.
- Improving our website, user experience, service quality, communication process, and customer support workflow.
- Protecting our website, users, business operations, and communication systems from misuse, fraud, spam, or unauthorized access.
- Complying with applicable laws, legal processes, regulatory requirements, and internal record-keeping needs.
Service Providers, Labs, and Order Coordination
Healthcare Offers lists diagnostic tests, health profiles, and health checkup packages and coordinates bookings with the laboratory or service provider named in the order. The named laboratory is responsible for sample processing, laboratory testing, technical validation, and issuing the diagnostic report. Healthcare Offers does not independently perform laboratory tests or issue diagnostic reports.
To arrange or provide support for a requested service, we share only the required booking details with the named laboratory, collection team, or service provider. These details can include the beneficiary’s name, age or date of birth, gender, contact number, sample collection address, PIN code, booked test or package, preferred collection time, and order or payment status.
Please do not share full medical reports or sensitive medical details unless they are specifically needed to resolve a support issue. When verification is necessary, share only the relevant information requested through the advised support channel.
Payment and Transaction Information
Where online payment, advance payment, receipt generation, or transaction confirmation is involved, payment is processed through third-party payment service providers. We may receive limited payment-related details such as payment status, receipt reference, transaction ID, order reference, or billing support information.
We never ask users to send full card numbers, CVVs, UPI PINs, net-banking passwords, OTPs, or other payment credentials through website forms, WhatsApp, phone, or email. Please do not share such credentials with anyone claiming to represent Healthcare Offers.
Cookies and Similar Technologies
Our website uses cookies, server logs, analytics tags, or similar technologies to operate the website, improve performance, understand visitor behavior, remember preferences, protect the website, and improve user experience.
Cookies and similar technologies may be used for essential website functions, analytics, security, performance improvement, advertising, and conversion measurement. You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
We use Google Analytics for website analytics, Hostinger for website hosting and server infrastructure, Formspree for processing website form submissions, WhatsApp/Meta for messaging, and Google Ads and Meta Ads for advertising and conversion measurement. Depending on the service used, these providers can process device information, technical data, cookie identifiers, website interactions, conversion data, form submissions, or communication data under their respective privacy policies.
You may opt out of Google Analytics tracking through the official Google Analytics opt-out browser add-on: Google Analytics Opt-out Browser Add-on.
Who We Share Information With
We do not sell your personal information. We may share your information only when required for service, support, communication, legal, or operational purposes. Information may be shared with:
- Diagnostic laboratories, sample collection partners, service providers, or authorized support teams involved in the requested service.
- Form-processing, email, SMS, WhatsApp, hosting, analytics, security, backup, or technical service providers.
- Payment gateways, billing tools, or transaction-support providers, where payment or receipt support is involved.
- Professional advisors, auditors, consultants, legal representatives, or compliance support providers, where necessary.
- Government authorities, courts, regulators, law-enforcement agencies, or other parties where disclosure is required by applicable law or legal process.
- A successor organization in case of merger, transfer, restructuring, acquisition, or change in business ownership, subject to applicable law.
Service providers processing information on our instructions receive only the information needed for their assigned function and are required to follow confidentiality and security obligations. A diagnostic laboratory, payment gateway, WhatsApp, or another independent service may also process information under its own privacy policy and operational requirements.
WhatsApp, Phone, Email, and Communication Channels
When you contact us through WhatsApp, phone, email, SMS, or any contact number displayed on our website, we may use the information shared by you to respond, verify details, coordinate support, resolve complaints, follow up on service orders, or route the query to the correct team.
Third-party communication platforms such as WhatsApp, telecom providers, email services, SMS gateways, or call systems may process communication data according to their own terms and privacy policies. Please avoid sharing unnecessary sensitive information through general communication channels.
Career, Partnership, and Allied Service Communication
If you contact us for a job, internship, work opportunity, business partnership, affiliate communication, regional service opportunity, healthcare collaboration, professional tie-up, or allied service proposal, we may use the information you provide to review your application or proposal, contact you, verify basic details, and maintain internal records.
Please do not send confidential business documents, sensitive personal documents, or proprietary information unless we specifically request them for further review.
Data Retention
We retain personal information only for as long as necessary for the purpose for which it was collected, including service coordination, support, grievance resolution, legal compliance, accounting, security, record keeping, and business operations.
Some information may be retained for a longer period where required by law, tax records, dispute handling, fraud prevention, customer support history, or legitimate business needs. When information is no longer required, we take reasonable steps to delete, anonymize, or securely restrict access to it.
Data Security
We use reasonable technical, administrative, and organizational measures to protect information from unauthorized access, misuse, loss, alteration, or disclosure. However, no website, internet transmission, email, phone, messaging platform, or digital storage system can be guaranteed to be fully secure.
Website traffic is protected through HTTPS. Access to enquiry, booking, grievance, and form-submission information is restricted to authorized personnel and secured accounts. Access is removed when it is no longer required for the person’s responsibilities.
You are responsible for using secure devices, protecting your phone/email access, avoiding suspicious links, and not sharing OTPs, passwords, payment credentials, or sensitive documents through unsafe channels.
If a personal data breach affects your information, we will contact you through the contact details available in our records and explain what occurred, the likely consequences, the action taken, and any steps you should take to protect yourself.
Children and Minor Beneficiaries
Our website and services are intended for use by adults. If a test, health profile, or health checkup is requested for a minor beneficiary, the information should be submitted by a parent, guardian, or authorized adult.
We do not knowingly collect personal information directly from children for independent use of our website. If you believe that a child has submitted personal information without proper consent, please contact us so that we can review and take appropriate action.
Your Choices and Rights
Subject to applicable law, you may request access, correction, updating, deletion, withdrawal of consent, or grievance redressal related to your personal information. Some requests may be limited where information is required for legal compliance, service records, dispute handling, accounting, fraud prevention, or legitimate operational needs.
You may also choose not to provide certain information. However, if required information is not provided, we may be unable to respond to your query, process a service request, coordinate support, review a job application, or evaluate a partnership proposal.
To make a privacy request, email grievance@healthcareoffers.in from the email address used in your communication or provide the registered mobile number. Clearly state whether you are requesting access, correction, updating, deletion, withdrawal of consent, or information about data sharing. Include an order reference only when it is relevant to the request.
We may verify your identity before acting on a request and will ask only for information necessary for verification. We will acknowledge a privacy request within three business days and respond within seven business days. If additional time is required, we will explain the reason and provide an expected response date.
Marketing and Promotional Communication
We send promotional offers or package updates only to users who have agreed to receive them. Making a service enquiry or booking a diagnostic test does not by itself subscribe a user to ongoing promotional messages. You can opt out by using the unsubscribe option, replying with an opt-out request, or emailing support@healthcareoffers.in.
Even after opting out of promotional communication, we may still send essential service-related messages, order updates, support replies, receipt-related communication, grievance responses, or legally required notices.
Third-Party Links and External Websites
Our website may contain links to third-party websites, laboratory pages, payment pages, social media platforms, map listings, information resources, or partner services. We are not responsible for the privacy practices, content, security, or policies of third-party websites or platforms.
When you visit or use a third-party website or platform, its privacy policy governs how it handles your information, while its terms govern your use of that website or platform.
Data Processing Locations and Cross-Border Services
Healthcare Offers primarily operates in India. Some hosting, analytics, email, messaging, security, or payment providers may process information on infrastructure located outside India. Such processing is governed by applicable Indian law and the privacy terms of the provider concerned. We do not represent that information remains only in India unless this has been verified for the service involved.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website features, legal requirements, technology, contact channels, or operational practices. The updated version will be posted on this page with a revised “Last updated” date.
If a change materially affects how personal information is used, we will provide a prominent notice on the website or contact affected users when appropriate. Where fresh consent is required, we will request it before using information for the changed purpose.
Contact Us
If you have questions about this Privacy Policy or want to raise a privacy-related request, you may contact Healthcare Offers through the following details:
Email: support@healthcareoffers.in
Grievance Email: grievance@healthcareoffers.in
Privacy and Grievance Contact: Prabhat K. Sahoo, Grievance Officer
General Phone/WhatsApp: +91 82929 67596
Service Order Communication: order@healthcareoffers.in
Postal Address: 1, Ground Floor, Shiv-Usha Complex, Uliyan Main Road, Kadma, Jamshedpur, Jharkhand, India – 831005